A contact support chat icon
Contact

How can we help?

Questions about Helix, your account, or billing? Start a chat with our support team and we’ll reply as soon as we can.
Chat Now
Email
01

Email our support team

Best for detailed questions, screenshots, or anything you’d like on record. Our team replies within one business day.
Support
support@zonguru.com
Write to us
Three teal 3D envelopes lined up in a row on a soft green gradient background.
office
02
Map showing ZonGuru's office location in Boise, Idaho

Boise, Idaho

Our US home base, right on Main Street in downtown Boise.
Address
110 Main Street, Boise, ID 83702, United States
Get directions
FAQ
03

Your questions, answered

Read the FAQ
Is there a free trial?
There is none. Creating an account is free and needs no credit card, and you pay only when you choose a plan.
Which marketplaces does Helix support?
Helix supports the US, UK, Canada and Australia Amazon marketplaces.
What is the difference between the free AI Readiness Score and Helix?
The Score measures a live listing's text against two layers and costs nothing. Helix engineers the listing, publishes it to Amazon and keeps watching it after that.
Do I need to connect Seller Central?
You do, because Seller Central is how Helix scores and manages your catalog. Connecting it requires an Amazon Professional selling plan.
Amazon already grades my listing. Why another score?
Amazon's grade tells you whether your detail page is complete by Amazon's checklist. The Readiness Score measures whether the AI engine can confidently recommend your listing's text.
A white colored chat icon for contact, customer support or chat div box
Still have questions? Our support team is a chat away.
Chat Now
Blog
04

Weekly insight on how Amazon’s AI ranks listings.

Read the Blog

What's actually moving your rankings

One email a week on what COSMO and Alexa for Shopping actually read on your listings. Every issue is grounded in 6,000+ AI Readiness Score reports, with no fluff and no pitch.
Every Tuesday · Unsubscribe anytime
Want a diagnosis instead? Run your free AI Readiness Score
Alexa for Shopping by Text: What Changes for Amazon Sellers
Amazon now lets shoppers text Alexa for Shopping to find and buy products. You can't research what they'll ask, but you can check whether your listing can answer it.
November 11, 2026
Evgeni Petrov
Phone showing a text thread with Alexa Shopping, where the reply has room for a few products
Amazon Holiday Returns 2026: The January 31 Window, the December 18 Rule, and What Buyers Can’t Find Out
Amazon will take returns on holiday orders until January 31, and it will do this every year. If you ship orders yourself, a second rule starts on December 18. Here is what to decide now.
October 22, 2026
Evgeni Petrov
Timeline showing the December 18 label rule and the January 31 return window
Amazon Accelerate 2026: Let Seller Assistant Run Your Store, but Keep Your Listing Yours
Amazon Accelerate 2026 put one agent in every seller account. What it announced, what it can't do for your listing, and what Helix 2.0 does instead.
October 2, 2026
Evgeni Petrov