Most sellers consider contacting Amazon customer support to resolve an issue that can most likely get fixed with a simple Google search.
Start by typing your question or query in Google’s search bar. The reason? Amazon is a global hub consisting of millions of sellers, if you’re dealing with an issue, it’s almost certain that someone out there is facing the same problem.
This isn’t to dissuade you from contacting Amazon seller support; in most cases it’s much more convenient to find an answer online instead of reaching out to a customer support representative and (possibly) waiting a couple of hours to receive the feedback.
Note: Keep in mind that the information found online is unfiltered i.e. the solutions you find to your problems may or may not come from authoritative sources. Verify the information by visiting Amazon’s official seller central help pages or Amazon’s Seller University Youtube page, as explained later in this blog.
Sellers who routinely rely on Google to find right solutions know the value of Amazon’s seller central help pages. Created and maintained by Amazon itself, these web pages contain authentic and reliable information on virtually every aspect of Amazon selling.
Amazon has also set up a Help for Amazon Sellers page that answers basic and commonly asked seller questions related to:
Although the Seller Help page categorizes numerous articles, the total list of sellercentral help pages are almost endless. Just keep in mind that the page you’re viewing contains information relevant to your current marketplace.
On the right side of each Amazon help page is a Top Articles section that includes other articles related to your topic.
All-in-all, looking up Amazon seller central help pages is a fast way of finding answers to problems without having to reach out to a customer service representative.
Amazon seller service forums are where newbie and experienced sellers come together to discuss their problems and exchange information and experiences. In terms of utility, Amazon forums are second only to the sellercentral help pages.
That’s because not only do you find friendly and experienced sellers willing to share advice but also the occasional feedback and guidance from Amazon-approved moderators and admins.
When browsing these forums, remember to:
Note: When browsing through online forums, don’t forget to select the right marketplace first!
It wasn’t easy to find quality content related to Amazon selling on YouTube a few years back. Today, it’s the opposite. A simple search pulls up dozens of detailed guides and how-to’s on all aspects of Amazon selling.
One YouTube channel in particular—Amazon Seller University—is a “one-stop learning hub” for new and experienced sellers. They have a catalog of hundreds of videos detailing how to sell effectively at every stage of the seller journey.
In addition to the traditional explanatory-style videos, YouTube is filled with podcasts where industry leaders, top marketers, and big-time sellers share tips on how to navigate and overcome problems faced by Amazon sellers.
There are two ways to get in touch with Amazon customer support:
However, the option to contact Amazon customer care through the phone won’t appear if:
There used to be an option to speak with a representative via a live chat box but Amazon removed it some time ago.
To send an email to Amazon customer service from inside your desktop, follow these steps:
3. Select Selling on Amazon but don’t describe your issue. Instead, click on the “Or, browse for your issue in the menu” link at the bottom.
4. Select Your account from the drop-down menu and choose Other account issues.
5. Under the Email tab, enter your Amazon seller central email and click on Send.
Note: If you’re facing a non-urgent issue e.g. unidentified fee charges, don’t click on “This issue is urgent and requires immediate attention”. Save it for serious issues like a deactivated or suspended product listing.
You can find ‘toll-free’ Amazon numbers online but their responsiveness varies from one seller and one marketplace to another. You can, however, have an Amazon customer service representative call your phone directly by following the 4 steps we mentioned above except at step 5, select phone instead of email.
Another way customers contact Amazon is by downloading the Amazon seller app on their phones.
Contact Amazon support via the mobile app to receive a call from an official Amazon phone number. To do so:
And that sums up the different ways to get in touch with Amazon customer support.
Don’t hesitate to contact customer support to solicit feedback; the option to speak with a representative is there for a reason: to help your business run as smoothly as possible.
Selling on Amazon can be a bumpy ride but with the right tools and knowledge, you’ll find it easier to overcome any and all problems you face along the way. At Zonguru, we offer superior seller tools along with effective selling strategies for products across all categories and niches.
Join our weekly live training sessions to learn the ins and outs of online selling straight from the pros!Here’s an interesting fact: 89% of customers prefer to shop on Amazon instead of other eCommerce marketplaces. According to research, the factors behind Amazon’s superiority include low product prices, fast shipping and customer support. The focus of today’s blog, however, lies more on customer support from the third-party sellers’ perspective. Does Amazon maintain the same gold standard for merchants operating on its platform?To answer that question, we’ll also need to talk about:
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